Overview
This journey supports patients and families before, during, and after appointments with your healthcare providers. We combine preparation, communication strategy, and post-visit clarity so people feel informed, represented, and able to act on next steps discussed with their care team.
What this journey includes
- • Pre-visit preparation with concerns, goals, and key questions clarified
- • Structured support for communication during appointments with your healthcare providers
- • Post-visit education to reinforce information and next steps from your care team
Who this serves
Patients, caregivers, and families navigating complex conditions, high-stakes appointments, or repeated communication breakdowns in care.
Patient Engagement Practice
Biopsychosocial model (pyramid structure)
We listen to the whole person—not just symptoms. Base: coping mechanisms. Middle: modifiable factors (sleep, diet, stress). Top: topics to discuss with your treating clinicians (which may include medications your doctor manages). Process includes pre-visit preparation to identify fears, mistrust, and knowledge gaps; help preparing key questions for your physician; optional remote accompaniment during visits; and post-visit education to reinforce what your care team shared.
- ✓ ~20 focus group sessions over 18 months with successful engagement outcomes
- ✓ Ongoing engagement, not one-time consultation